PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA PERUSAHAAN CV SARI YOGA KATERING
Abstract
Perusahaan dihadapkan pada tantangan untuk memenuhi tuntutan pelanggan yang semakin meningkat. Penerapan Total Quality Management (TQM) merupakan standar dalam meningkatkan kualitas layanan perusahaan yang dapat memperbaiki kinerja perusahaan. Penelitian ini bertujuan untuk mengidentifikasi dan mengevaluasi pengaruh variabel TQM seperti fokus pada pelanggan, obsesi terhadap kualitas, upaya perbaikan yang berkesinambungan, dan kerja sama tim terhadap kinerja CV Sari Yoga Katering. Penelitian ini menggunakan metode asosiatif dan teknik analisis data berupa regresi linear berganda. Hasil utama penelitian menyatakan: 1) Variabel fokus pada pelanggan dan perbaikan berkelanjutan memberikan pengaruh yang positif dan signifikan terhadap kinerja perusahaan. 2) Variabel obsesi terhadap kualitas, kerja sama tim tidak memiliki pengaruh yang signifikan pada kinerja perusahaan. Dapat disimpulkan perusahaan yang fokus memberikan pelayanan terbaik serta selalu memperbaiki proses yang ada, akan meningkatkan kinerja perusahaan.
Companies are faced with the challenge of meeting the increasing demands of customers. The implementation of Total Quality Management (TQM) is a standard in improving the quality of company services that can improve company performance. This study aims to identify and evaluate the effect of TQM variables such as customer focus, obsession with quality, continuous improvement efforts, and teamwork on the performance of CV Sari Yoga Catering. This study uses associative methods and data analysis techniques in the form of multiple linear regression. The main results of the study stated: 1) The variables focus on customers and continuous improvement have a positive and significant impact on company performance. 2) The variable of obsession with quality, teamwork does not have a significant effect on company performance. It can be concluded that companies that focus on providing the best service and always improving existing processes will improve companyperformance.
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References
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Badan Pengawas Obat dan Makanan. (2021). Laporan Tahunan Badan Pengawasan Obat dan Makanan tahun 2021. Badan Pengawas Obat Dan Makanan 2017, 1–179.
Bouranta, N., Psomas, E. L., & Pantouvakis, A. (2017). Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece. TQM Journal, pp. 29(1), 147–166. https://doi.org/https://doi.org/10.1108/TQM-11-2015-0142
Chin, K. S. (2018). The Impact of Total Quality Management on Corporate Performance in Malaysian Public Listed Companies. The Journal of Social Sciences Research, 2(2), pp. 22–30. https://doi.org/https://doi.org/10.32861/jssr.spi2.22.30
Citraluki, J., Cahyono, Y. T., & MM, A. (2016). Pengaruh Penerapan Total Quality Management Terhadap Kinerja Operasional Pada Indomaret Sekecamatan Kartasura. hal. 1-11. http://eprints.ums.ac.id/id/eprint/43445
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Dewi, N. P. T. D., & Purnawati, N. K. (2021). Peran Maintenance Dalam Memoderasi Pengaruh TQM Terhadap Kinerja Perusahaan Bounty Cruises Di Pelabuhan Benoa. E-Jurnal Manajemen Universitas Udayana, 10(2), hal. 125-144. https://doi.org/10.24843/EJMUNUD.2021.v10.i02
Efendi, P., & Mandala, K. (2018). Pengaruh Implementasi Total Quality Management Terhadap Kepuasan Pelanggan Pada Perusahaan Barjaz di Denpasar. E-Jurnal Manajemen, 7(3), hal. 1653-1681. https://doi.org/10.24843/EJMUNUD.2018.v7.i03
Firman, A., Mustapa, Z., Ilyas, G. B., & Putra, A. H. P. K. (2020). Relationship of TQM on managerial perfomance: Evidence from property sector in Indonesia. Journal of Distribution Science, 18(1), pp. 47–57. https://doi.org/10.15722/jds.18.01.20201.47
Fransiska, R. (2018). Implementasi Total Quality Management Terhadap Budaya Kualitas. AL-ULUM : Jurnal Ilmu Sosial Dan Humaniora, 3(2), hal. 462–477. https://doi.org/10.31602/alsh.v3i2.1197
Gaspar, C.E., Palandeng, I.D., Pondaag, J.J., (2019). Pengaruh Total Quality Management ( Tqm ) Terhadap Kualitas Layanan Pada Pt . Pln ( Persero ) Area Manado The Effect Of Total Quality Management On Service Quality In Pt . Pln ( Persero ) Area Manado. Jurnal EMBA, 7(4), hal. 5860-5869.
Juharni (2017). Manajemen Mutu Terpadu (Total Quality Management). Makassar: CV SAH MEDIA.
Kim, G. S. (2016). Effect of Total Quality Management on Customer Satisfaction. International Journal of Engineering Sciences & Research Technology, 5(6), pp. 507–514. https://doi.org/https://doi.org/10.5281/zenodo.55618
Kumentas, Cynthia N. 2013. Pengaruh TQM, “Sistem Pengukuran Kinerja dan Penghargaan Terhadap Kinerja Manajerial.” Jurnal EMBA, 1(3), hal. 796-805. https://doi.org/10.35794/emba.1.3.2013.1888
Laiya, R. A. R., Jan, H. A., & Pondaag, J. (2018). Pengaruh Total Quality Management (TQM) terhadap Kinerja Manajerial pada PT. Bank Mandiri (Persero) Tbk Area Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4), hal. 2658-2667.
Lamato, B. R., Jan, A. B. H., & Karuntu, M. M. (2017). Analisis Total Quality Management (TQM) Terhadap Kinerja Manajerial pada PT. Asegar Murni Jaya Desa Tumaluntung KAB. Minahasa Utara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 5(2), hal. 423-432.
Lawasi, E. S., & Triatmanto, B. (2017). Pengaruh Komunikasi, Motivasi Dan Kerjasama Tim Terhadap Peningkatan Kinerja Karyawan. Jurnal Manajemen Kewirausahaan, 5(1), hal. 47-57.
Mahmud, N., Hilmi, M. F., Mustapha, Y. A. A., and Abu Karim, R. (2019). Total Quality Management and SME Performance: The Mediating of Innovation in Malaysia. Asia Pacific Management Accounting Journal (APMAJ), 14 (1), pp. 201–217.
Modgil, S., & Sharma, S. (2016). Total Productive Maintenance, Total Quality Management and Operational Performance: An Empirical Study of Indian Pharmaceutical Industry. Journal of Quality in Maintenance Engineering, 22 (4), pp. 353–377, https://doi.org/10.1108/JQME-10-2015-0048.
Mohammed, D., Brahma, D., Jagadish, G., & Aderaw, S. (2019). Impact of Total Quality Management (TQM) on Operational Performance of Ethiopian Pharmaceutical Manufacturing Plants. International Journal of Engineering and Management Research, 9(4), pp. 78-86, https://doi.org/10.31033/ijemr.9.4.13.
Munizu, Musran. 2010. “Praktik Total Quality Management dan Pengaruhnya Terhadap Kinerja Karyawan.” Jurnal Manajemen dan Kewirausahaan, 12(2), hal. 185-194.
Murenga, Y. A., & Njuguna, R. (2020). Total Quality Management Practices and Service Delivery of Small and Medium Enterprises: Case of Horizons Offices Limited in Kenya. International Academic Journal of Human Resource and Business Administration, 3(8), pp. 207-226,
Panggiki, A. C., Lumanauw, B., Lumintang, G. G., Manajemen, J., Sam, U., & Manado, R. (2017). Pengaruh Kompensasi, Kerjasama Tim Dan Kepuasan Kerja Terhadap Kinerja Karyawan Pada Ajb Bumiputera 1912 Cabang Sam Ratulangi. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 5(3), hal. 3018-3027.
Panuwatwanich, K., & Nguyen, T. T. (2017). Influence of Total Quality Management on Performance of Vietnamese Construction Firms. Procedia Engineering, 182, pp. 548–555. https://doi.org/10.1016/j.proeng.2017.03.151
Polii, L. I., & Karuntu, M. M. (2019). Analisis Total Quality Management terhadap Kinerja Manajerial pada Dinas Perhubungan Kota Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 7(1), hal. 651-660.
Prabowo, A. (2012). Pengaruh Total Quality Management Terhadap Kinerja Manajerial Pada PT Untung Bersama Sejahtera. Eprints.Ums.Ac.Id, hal. 1-15. https://doi.org/http://eprints.ums.ac.id/id/eprint/19850
Putra, H. P. K. A. (2018). International Review of Management and Marketing Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction. International Review of Management and Marketing, 8(4), pp. 60–69. http:www.econjournals.com
Putri, J. R., & Kusumawardhani, A. (2017). Analisis Pengaruh Total Quality Management terhadap Kinerja Manajerial (Studi Pada Hotel Lor In di Surakarta). Diponegoro Journal of Management, 6(4), hal. 483-492.
Ralahallo, F. N., & Pattipeiluhu, J. (2017). Analisis Pengaruh Total Quality Management terhadap Kinerja Manajerial pada Pemuda Bakery and Cake di Kota Ambon. Soso-Q: Jurnal Manajemen, 5(1), hal. 47-56.
Rusmawati, Y., Azizah, L.N., Najiah, E.F. (2021). Total Quality Management (TQM). Bandung: CV. MEDIA SAINS INDONESIA.
Sahoo, S., & Yadav, S. (2020). Influences of TPM and TQM Practices on Performance of Engineering Product and Component Manufacturers. Procedia Manufacturing, 43, pp. 728–735. https://doi.org/10.1016/j.promfg.2020.02.111
Sari, Dewi Maya. 2009. “Pengaruh Total Quality Management Terhadap Kinerja Manajerial.” Skripsi. Medan: Universitas Sumatra Utara Fakultas Ekonomi Medan
Singkoh, A. F., Palandeng, I. D., Karuntu, M. M., Sam, U., & Manado, R. (2018). Pengaruh Penerapan Total Quality Management (Tqm) Terhadap Kinerja Organisasi Di Puskesmas Paniki Bawah Kota Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4), hal. 4143-4152.
Suartina, I. W., Swara, A. V., & Astiti, S. (2019). Pengaruh Total Quality Management (TQM) Terhadap Kinerja Perusahaan Melalui Perilaku Produktif Karyawan Pada PT. Tomorrow’s Antiques Indonesia. E-Jurnal Universitas Hindu Indonesia Denpasar, 1(3), hal. 1–20.
Sudiarti, S. (2019). Pengaruh Perbaikan Berkesinambungan Terhadap Kinerja Karyawan (Studi Kasus Di Pt.Rentang Buana Niagamakmur Tasikmalaya). Jurnal Maps (Manajemen Perbankan Syariah), 3(1), hal. 31-41. https://doi.org/10.32627/maps.v3i1.202
Sukardi, R. A. (2016). Pengaruh Total Quality Management (TQM) Terhadap Kepuasan Pelanggan Pada Matahari Department Store di Plaza Mulia Samarinda. E- Journal Administrasi Bisnis, 4(3), hal. 759-772.
Sumardi, S., & Fernandes, A. A. R. (2020). The Influence of Quality Management on Organization Performance: Service Quality and Product Characteristics as a Medium. Property Management, 38(3), pp. 383-403. https://doi.org/10.1108/PM-10-2019-0060.
Sweis, R. J., Saleh, R. A., Al-Etayyem, R. H., Qasrawi, B. T., & Mahmoud, A. M. A. (2016). Total Quality Management Practices and Organisational Performance in Jordanian Courier Services. International Journal of Productivity and Quality Management, 19(2), pp. 258-276, https://doi.org/10.1504/IJPQM.2016.078889.
Tatontos, A., Palandeng, I. D., & Karuntu, M. M. (2019). Analisis Total Quality Management (TQM) terhadap Kinerja Manajerial pada PT. Enseval Putera Megatrading Minahasa Utara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(4), hal. 4748-4756. https://doi.org/10.35794/emba.v7i4.25424
Winarti, & Fachrurrozie. (2017). The Effect of Total Quality Management to The Performance of The Company with The Balanced Scorecard Approach As Intervening Variables. Accounting Analysis Journal, 6(2), pp. 185–194. https://doi.org/10.15294/aaj.v6i2.13863
Wirawan, N. (2016). Statistika Ekonomi dan Bisnis (Buku 1: Statistika Deskriptif). Denpasar: Keraras Emas
Antari, L. P. R., & Setiawan, P. Y. (2022). Pengaruh total quality management terhadap kinerja perusahaan PT. Pos Indonesia (Persero) Denpasar 80000. Fair Value: Jurnal Ilmiah Akuntansi Dan Keuangan, 4(9), hal. 4058-4072. https://doi.org/10.32670/fairvalue.v4i9.1559
Aquilani, B., Silvestri, C., Ruggieri, A., & Gatti, C. (2017). A systematic literature review on total quality management critical success factors and the identification of new avenues of research. TQM Journal, pp. 29(1), 184–213. https://doi.org/https://doi.org/10.1108/TQM-01-2016-0003
Badan Pengawas Obat dan Makanan. (2021). Laporan Tahunan Badan Pengawasan Obat dan Makanan tahun 2021. Badan Pengawas Obat Dan Makanan 2017, 1–179.
Bouranta, N., Psomas, E. L., & Pantouvakis, A. (2017). Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece. TQM Journal, pp. 29(1), 147–166. https://doi.org/https://doi.org/10.1108/TQM-11-2015-0142
Chin, K. S. (2018). The Impact of Total Quality Management on Corporate Performance in Malaysian Public Listed Companies. The Journal of Social Sciences Research, 2(2), pp. 22–30. https://doi.org/https://doi.org/10.32861/jssr.spi2.22.30
Citraluki, J., Cahyono, Y. T., & MM, A. (2016). Pengaruh Penerapan Total Quality Management Terhadap Kinerja Operasional Pada Indomaret Sekecamatan Kartasura. hal. 1-11. http://eprints.ums.ac.id/id/eprint/43445
Dewi, I. G. A. T. B., & Dwija, I. G. A. M. A. (2020). Pengaruh Implementasi Total Quality Management pada Kinerja Manajerial Perusahaan Otobus Pariwisata di Kota Denpasar. E-Jurnal Akuntansi, 30(10), hal. 2487-2499.
Dewi, N. P. T. D., & Purnawati, N. K. (2021). Peran Maintenance Dalam Memoderasi Pengaruh TQM Terhadap Kinerja Perusahaan Bounty Cruises Di Pelabuhan Benoa. E-Jurnal Manajemen Universitas Udayana, 10(2), hal. 125-144. https://doi.org/10.24843/EJMUNUD.2021.v10.i02
Efendi, P., & Mandala, K. (2018). Pengaruh Implementasi Total Quality Management Terhadap Kepuasan Pelanggan Pada Perusahaan Barjaz di Denpasar. E-Jurnal Manajemen, 7(3), hal. 1653-1681. https://doi.org/10.24843/EJMUNUD.2018.v7.i03
Firman, A., Mustapa, Z., Ilyas, G. B., & Putra, A. H. P. K. (2020). Relationship of TQM on managerial perfomance: Evidence from property sector in Indonesia. Journal of Distribution Science, 18(1), pp. 47–57. https://doi.org/10.15722/jds.18.01.20201.47
Fransiska, R. (2018). Implementasi Total Quality Management Terhadap Budaya Kualitas. AL-ULUM : Jurnal Ilmu Sosial Dan Humaniora, 3(2), hal. 462–477. https://doi.org/10.31602/alsh.v3i2.1197
Gaspar, C.E., Palandeng, I.D., Pondaag, J.J., (2019). Pengaruh Total Quality Management ( Tqm ) Terhadap Kualitas Layanan Pada Pt . Pln ( Persero ) Area Manado The Effect Of Total Quality Management On Service Quality In Pt . Pln ( Persero ) Area Manado. Jurnal EMBA, 7(4), hal. 5860-5869.
Juharni (2017). Manajemen Mutu Terpadu (Total Quality Management). Makassar: CV SAH MEDIA.
Kim, G. S. (2016). Effect of Total Quality Management on Customer Satisfaction. International Journal of Engineering Sciences & Research Technology, 5(6), pp. 507–514. https://doi.org/https://doi.org/10.5281/zenodo.55618
Kumentas, Cynthia N. 2013. Pengaruh TQM, “Sistem Pengukuran Kinerja dan Penghargaan Terhadap Kinerja Manajerial.” Jurnal EMBA, 1(3), hal. 796-805. https://doi.org/10.35794/emba.1.3.2013.1888
Laiya, R. A. R., Jan, H. A., & Pondaag, J. (2018). Pengaruh Total Quality Management (TQM) terhadap Kinerja Manajerial pada PT. Bank Mandiri (Persero) Tbk Area Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4), hal. 2658-2667.
Lamato, B. R., Jan, A. B. H., & Karuntu, M. M. (2017). Analisis Total Quality Management (TQM) Terhadap Kinerja Manajerial pada PT. Asegar Murni Jaya Desa Tumaluntung KAB. Minahasa Utara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 5(2), hal. 423-432.
Lawasi, E. S., & Triatmanto, B. (2017). Pengaruh Komunikasi, Motivasi Dan Kerjasama Tim Terhadap Peningkatan Kinerja Karyawan. Jurnal Manajemen Kewirausahaan, 5(1), hal. 47-57.
Mahmud, N., Hilmi, M. F., Mustapha, Y. A. A., and Abu Karim, R. (2019). Total Quality Management and SME Performance: The Mediating of Innovation in Malaysia. Asia Pacific Management Accounting Journal (APMAJ), 14 (1), pp. 201–217.
Modgil, S., & Sharma, S. (2016). Total Productive Maintenance, Total Quality Management and Operational Performance: An Empirical Study of Indian Pharmaceutical Industry. Journal of Quality in Maintenance Engineering, 22 (4), pp. 353–377, https://doi.org/10.1108/JQME-10-2015-0048.
Mohammed, D., Brahma, D., Jagadish, G., & Aderaw, S. (2019). Impact of Total Quality Management (TQM) on Operational Performance of Ethiopian Pharmaceutical Manufacturing Plants. International Journal of Engineering and Management Research, 9(4), pp. 78-86, https://doi.org/10.31033/ijemr.9.4.13.
Munizu, Musran. 2010. “Praktik Total Quality Management dan Pengaruhnya Terhadap Kinerja Karyawan.” Jurnal Manajemen dan Kewirausahaan, 12(2), hal. 185-194.
Murenga, Y. A., & Njuguna, R. (2020). Total Quality Management Practices and Service Delivery of Small and Medium Enterprises: Case of Horizons Offices Limited in Kenya. International Academic Journal of Human Resource and Business Administration, 3(8), pp. 207-226,
Panggiki, A. C., Lumanauw, B., Lumintang, G. G., Manajemen, J., Sam, U., & Manado, R. (2017). Pengaruh Kompensasi, Kerjasama Tim Dan Kepuasan Kerja Terhadap Kinerja Karyawan Pada Ajb Bumiputera 1912 Cabang Sam Ratulangi. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 5(3), hal. 3018-3027.
Panuwatwanich, K., & Nguyen, T. T. (2017). Influence of Total Quality Management on Performance of Vietnamese Construction Firms. Procedia Engineering, 182, pp. 548–555. https://doi.org/10.1016/j.proeng.2017.03.151
Polii, L. I., & Karuntu, M. M. (2019). Analisis Total Quality Management terhadap Kinerja Manajerial pada Dinas Perhubungan Kota Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 7(1), hal. 651-660.
Prabowo, A. (2012). Pengaruh Total Quality Management Terhadap Kinerja Manajerial Pada PT Untung Bersama Sejahtera. Eprints.Ums.Ac.Id, hal. 1-15. https://doi.org/http://eprints.ums.ac.id/id/eprint/19850
Putra, H. P. K. A. (2018). International Review of Management and Marketing Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction. International Review of Management and Marketing, 8(4), pp. 60–69. http:www.econjournals.com
Putri, J. R., & Kusumawardhani, A. (2017). Analisis Pengaruh Total Quality Management terhadap Kinerja Manajerial (Studi Pada Hotel Lor In di Surakarta). Diponegoro Journal of Management, 6(4), hal. 483-492.
Ralahallo, F. N., & Pattipeiluhu, J. (2017). Analisis Pengaruh Total Quality Management terhadap Kinerja Manajerial pada Pemuda Bakery and Cake di Kota Ambon. Soso-Q: Jurnal Manajemen, 5(1), hal. 47-56.
Rusmawati, Y., Azizah, L.N., Najiah, E.F. (2021). Total Quality Management (TQM). Bandung: CV. MEDIA SAINS INDONESIA.
Sahoo, S., & Yadav, S. (2020). Influences of TPM and TQM Practices on Performance of Engineering Product and Component Manufacturers. Procedia Manufacturing, 43, pp. 728–735. https://doi.org/10.1016/j.promfg.2020.02.111
Sari, Dewi Maya. 2009. “Pengaruh Total Quality Management Terhadap Kinerja Manajerial.” Skripsi. Medan: Universitas Sumatra Utara Fakultas Ekonomi Medan
Singkoh, A. F., Palandeng, I. D., Karuntu, M. M., Sam, U., & Manado, R. (2018). Pengaruh Penerapan Total Quality Management (Tqm) Terhadap Kinerja Organisasi Di Puskesmas Paniki Bawah Kota Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4), hal. 4143-4152.
Suartina, I. W., Swara, A. V., & Astiti, S. (2019). Pengaruh Total Quality Management (TQM) Terhadap Kinerja Perusahaan Melalui Perilaku Produktif Karyawan Pada PT. Tomorrow’s Antiques Indonesia. E-Jurnal Universitas Hindu Indonesia Denpasar, 1(3), hal. 1–20.
Sudiarti, S. (2019). Pengaruh Perbaikan Berkesinambungan Terhadap Kinerja Karyawan (Studi Kasus Di Pt.Rentang Buana Niagamakmur Tasikmalaya). Jurnal Maps (Manajemen Perbankan Syariah), 3(1), hal. 31-41. https://doi.org/10.32627/maps.v3i1.202
Sukardi, R. A. (2016). Pengaruh Total Quality Management (TQM) Terhadap Kepuasan Pelanggan Pada Matahari Department Store di Plaza Mulia Samarinda. E- Journal Administrasi Bisnis, 4(3), hal. 759-772.
Sumardi, S., & Fernandes, A. A. R. (2020). The Influence of Quality Management on Organization Performance: Service Quality and Product Characteristics as a Medium. Property Management, 38(3), pp. 383-403. https://doi.org/10.1108/PM-10-2019-0060.
Sweis, R. J., Saleh, R. A., Al-Etayyem, R. H., Qasrawi, B. T., & Mahmoud, A. M. A. (2016). Total Quality Management Practices and Organisational Performance in Jordanian Courier Services. International Journal of Productivity and Quality Management, 19(2), pp. 258-276, https://doi.org/10.1504/IJPQM.2016.078889.
Tatontos, A., Palandeng, I. D., & Karuntu, M. M. (2019). Analisis Total Quality Management (TQM) terhadap Kinerja Manajerial pada PT. Enseval Putera Megatrading Minahasa Utara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(4), hal. 4748-4756. https://doi.org/10.35794/emba.v7i4.25424
Winarti, & Fachrurrozie. (2017). The Effect of Total Quality Management to The Performance of The Company with The Balanced Scorecard Approach As Intervening Variables. Accounting Analysis Journal, 6(2), pp. 185–194. https://doi.org/10.15294/aaj.v6i2.13863
Wirawan, N. (2016). Statistika Ekonomi dan Bisnis (Buku 1: Statistika Deskriptif). Denpasar: Keraras Emas
Published
2023-05-30
How to Cite
SANJAYA, I Nyoman Putra; PURNAWATII, Ni Ketut.
PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA PERUSAHAAN CV SARI YOGA KATERING.
E-Jurnal Manajemen, [S.l.], v. 12, n. 4, p. 370 - 389, may 2023.
ISSN 2302-8912.
Available at: <https://ojs.unud.ac.id./index.php/manajemen/article/view/100315>. Date accessed: 22 apr. 2025.
doi: https://doi.org/10.24843/EJMUNUD.2023.v12.i04.p03.
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